Terms of Service

1. Acceptance of the Terms

You accept the Terms by registering for the Services and/or making any payment as required under the Terms for use of the Services. You may also accept the Terms by clicking to accept or agree to the Terms where and if this option is made available to you by Social Split in the user interface.

2. The Services

1. In order to access the Services, both the Receiver and the Provider are required to register for an account through the Website (Account).
2. As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
   1. Email address
   2. Preferred username
   3. Mailing address
   4. Telephone number
   5. Password
   6. Attendee Information
3. You warrant that any information you give to Social Split in the course of completing the registration process will always be accurate, correct and up to date.
4. Once you have completed the registration process, you will be a registered member of the Website (Member) and agree to be bound by the Terms.
5. You may not use the Services and may not accept the Terms if:
   1. you are not of legal age to form a binding contract with Social Split; or
   2. you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

3. Your obligations as a Member

As a Member, you agree to comply with the following:

1. 1. you will not share your profile with any other person;
   2. you will use the Services only for purposes that are permitted by:
      1. the Terms; and
      2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions; ​
   3. you have sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
   4. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Social Split of any unauthorised use of your password or email address or any breach of security of which you have become aware;
   5. you must not expressly or impliedly impersonate another Member or use the profile or password of another Member at any time;
   6. any content that you broadcast, publish, upload, transmit, post or distribute on the Website (Your Content) will always be accurate, correct and up to date and you will maintain reasonable records of Your Content.
   7. you agree not to harass, impersonate, stalk, threaten another Member of the Website (where interaction with other Members is made available to you);
   8. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of providing the Services;
   9. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Social Split;
   10. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
   11. you agree that commercial advertisements, affiliate links and other forms of solicitation may be removed from Member profiles without notice and may result in termination of the Services. Appropriate legal action will be taken by Social Split for any illegal or unauthorised use of the Website; and
   12. you acknowledge and agree that any automated use of the Website or its Services is prohibited.

4. Using the Website as the Receiver

Viewing Events: As a Receiver you may view open events or events of which you have been invited. You must not attempt to view closed or events of which you have not been invited.

Purchasing tickets: As a Receiver you may purchase tickets to open events of which you have been invited. You must not attempt to purchase or purchase tickets to closed events or events of which you have not been invited.

Viewing Attendees: As the Receiver you may obtain access to event attendee lists. This information is not to be downloaded or shared outside of the website including but not limited to, digital, visual, physical, or verbal sharing or this infomation.

Contacting Providers: As a Receiver you may contact an event provider only for the purposes of obtaining information regarding the hosted event.

Downloading Tickets: As a Receiver you may only download or attempt to download tickets assigned to yourself and/or your account. Upload Photos: As a Receiver you may only upload content to events of which you intend on attending, are attending, or have attended. The receiver remains responsible for all content uploaded to the website. Upon uploading content to the website, the receiver transfers all rights to the content to the website.

5. Using the Website as the Provider

Creating and Hosting Events: As a Provider you may create events and associated tickets for which you have the right and intension of hosting. As the provider of an event you retain all responsibility for the event including the responsibilities to maintain the safety of all event attendees and holding all required insurances.

Viewing Events: As a Provider you may view events of which you have created or were created on you behalf. You must not attempt to view closed or events of which you are not a host.

View Attendees: As the Provider you may obtain access to event attendee lists. This information is not to be downloaded or shared outside of the website including but not limited to, digital, visual, physical, or verbal sharing or this information.

Contact Providers: As a Provider you may only contact an attendee for the purposes of sharing information regarding the hosted event. Resending Tickets: As a Provider you may only attempt to resend ticket to current ticket holders.

Upload Photos: As a Provider you may only upload content to events of which you are a host. The Provider remains responsible for all content uploaded to the website. Upon uploading content to the website, the Provider transfers all rights to the content to the website.

6. By Social Split offering the Services to you, you agree that:

As the platform operator, Social Split may take a percentage of sales or a set fee, depending on the selected product, in exchange for providing these services.

7. Payments

All payments made in the course of your use of the Services are made using Stripe and Paypal. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood andagree to be bound by the Stripe and Paypal terms and conditions which are available on their websites.

8. Refund Policy

1. All Providers agree to comply with the Australian Consumer Law. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
2. Since Social Split is only a facilitator in introducing the Receiver to the Provider and providing a system to make safe payment, Social Split does not hold any liability to the Receiver directly and will not personally refund them any payments made in the use of Services.
3. Notwithstanding the above clause, if a Receiver is unsatisfied with the services provided by the Provider or believes that they may be entitled to a refund, then Social Split requires the Receiver to:
   1. contact the Provider directly to request a refund; and
   2. if contacting the Provider is not successful after fourteen (14) days, contact Social Split through the ‘Contact Us’ section of the Website outlining why you believe you are entitled to a refund so we are able to determine if the Provider should be removed from the Services.
4. If contacted by a Receiver who is requesting a refund pursuant to the above clause, the Provider agrees that it will immediately:
   1. complete the Social Split refund request form (Request Form) provided at socialsplit.io/refund-request; and
   2. provide both the Request Form and the email from the Receiver requesting the refund to Social Split.
5. If the Provider agrees to a refund it is acknowledged that the Provider will instruct Social Split to refund all or part of the payments made to the Receiver directly, less any fees and charges incurred by Social Split in processing the refund.
6. Both the Receiver and Provider agree that they will comply with the Refund Policy contained in this clause of these Terms.

9. Copyright and Intellectual Property

1. The Website, the Services and all of the related products of Social Split are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Social Split or its contributors.
2. All trademarks, service marks and trade names are owned, registered and/or licensed by Social Split, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
   1. use the Website pursuant to the Terms;
   2. copy and store the Website and the material contained in the Website in your device’s cache memory; and
   3. print pages from the Website for your own personal and non-commercial use.

Social Split does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Social Split.

1. Social Split retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
   1. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
   2. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
   3. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), to you.
2. You may not, without the prior written permission of Social Split and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
3. Where you broadcast, publish, upload, transmit, post or distribute Your Content on the Website, then you grant to Social Split a non-exclusive, transferrable, perpetual, royalty- free, irrevocable, worldwide licence to broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change Your Content.

10. Privacy

Social Split takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Social Split’s Privacy Policy, which is available on the Website.

11. General Disclaimer

1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
2. Subject to this clause, and to the extent permitted by law:
   1. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
   2. Social Split will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
3. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Social Split make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Social Split) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
   1. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
   2. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
   3. costs incurred as a result of you using the Website, the Services or any of the products of Social Split; and
   4. the Services or operation in respect to links which are provided for your convenience.
4. You acknowledge that Social Split Website and the Services are only intended to facilitate the interactions between the Receiver and the Provider and does not offer any services other than the Services and Social Split holds no liability to you as a result of any conduct of the Members or the misuse of Your Content by any party (including other Members).

12. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of Social Split. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, Social Split will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

13. Limitation of Liability

1. Social Split’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
2. You expressly understand and agree that Social Split, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
3. You acknowledge and agree that Social Split holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing Your Content to the Website.

14. Termination of Contract

1. If you want to terminate the Terms, you may do so by providing Social Split with 14 days’ notice of your intention to terminate by sending notice of your intention to terminate to Social Split via the ‘Contact Us’ link on our homepage.
2. Social Split may at any time, terminate the Terms with you if:
   1. you have breached any provision of the Terms or intend to breach any provision;
   2. Social Split is required to do so by law;
   3. Social Split is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or
   4. the provision of the Services to you by Social Split is, in the opinion of Social Split, no longer commercially viable.
3. Subject to local applicable laws, Social Split reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Social Split’s name or reputation or violates the rights of those of another party.
4. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Social Split have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely.

15. Indemnity

1. You agree to indemnify Social Split, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
   1. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
   2. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
   3. any breach of the Terms.

16. Dispute Resolution

1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
2. Notice: A party to the Terms claiming a dispute (Dispute) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
3. Resolution: On receipt of that notice (Notice) by that other party, the parties to the Terms (Parties) must:
   1. Within 28 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
   2. If for any reason whatsoever, 28 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the Australian Mediation Association;
   3. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
   4. The mediation will be held in Sydney, Australia.
4. Confidential:All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.
5. Termination of Mediation: If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

17. Venue and Jurisdiction

The Services offered by Social Split are intended to be used by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

18. Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

19. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

Privacy Policy

1. We respect your privacy

1. Social Split respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
2. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
3. “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
4. You may contact us in writing at 33 17 Wylde Street , Potts Point, New South Wales, 2011 for further information about this Privacy Policy.

2. What personal information is collected

1. Social Split will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
2. You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
3. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
4. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

1. Social Split collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
2. By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

1. Social Split may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
2. Social Split will use personal information only for the purposes that you consent to. This may include to:
   1. provide you with products and services during the usual course of our business activities;
   2. administer our business activities;
   3. manage, research and develop our products and services;
   4. provide you with information about our products and services;
   5. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and investigate any complaints.
      If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
3. We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.
4. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

1. Social Split may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
2. If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

1. Social Split will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.
2. We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
3. We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
4. We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.
5. We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.
6. We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.
7. We do not collect or process any personal information from you that is considered “Sensitive Personal Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.
8. You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

7. Your rights under the GDPR

1. If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. Social Split complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.
2. Except as otherwise provided in the GDPR, you have the following rights:
   1. to be informed how your personal information is being used;
   2. access your personal information (we will provide you with a free copy of it);
   3. to correct your personal information if it is inaccurate or incomplete;
   4. to delete your personal information (also known as “the right to be forgotten”);
   5. to restrict processing of your personal information;
   6. to retain and reuse your personal information for your own purposes;
   7. to object to your personal information being used;
   8. and to object against automated decision making and profiling.
3. Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
   1. We may ask you to verify your identity before acting on any of your requests.
4. To delete your account go to Profile Menu > Account > Delete Account.

8. Hosting and International Data Transfers

1. Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia. These may include, but are not limited to Australia.
2. We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Social Split’s Data Protection Officer.
3. The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Social Split’s Data Protection Officer.
4. Our Suppliers and Contractors are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from Social Split’s Data Protection Officer.
5. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

9. Security of your personal information

1. Social Split is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
2. Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.
3. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to your personal information

1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at contact@socialsplit.io.We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to contact@socialsplit.io. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to Privacy Policy

1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Website

1. When you visit our website (socialsplit.io), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.
3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Social Split is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

14. Effective date

This policy is effective from 06 Aug 2024.